Terms of Service

Last Updated: 2026-04-05

IMPORTANT: By accessing or using Prelo at prelo.city (the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

1. Acceptance of Terms

You must be at least 18 years old or the age of majority in your jurisdiction to use paid features. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. Service Description

Prelo provides location research, analysis, recommendations, and related productivity tools. Some features rely on third-party data providers and AI model outputs.

3. AI and Information Disclaimer

AI-generated and third-party sourced information may be incomplete, inaccurate, or outdated. You are responsible for independently verifying all important information before making travel, relocation, legal, financial, medical, or safety decisions.

Prelo does not provide legal, tax, investment, medical, or other regulated professional advice.

4. Accounts and Security

You are responsible for all activity under your account and for maintaining account credential security. You must promptly notify us of suspected unauthorized access.

5. Billing Terms

Prelo currently sells digital credit packs as one-time purchases through our designated payment processor (Merchant of Record). Unless explicitly stated otherwise at checkout, purchases are non-recurring and do not auto-renew.

• Prices are shown at checkout before payment is submitted.
• Applicable taxes may be included or added by the payment processor as required by law.
• Credit delivery is considered complete when credits are successfully applied to your Prelo account after processor confirmation.

6. Refunds and Charge Issues

Refund handling is governed by our Refund Policy, which is incorporated into these Terms.

If you believe there was an unauthorized or duplicate charge, contact us immediately at contact@prelo.city.

7. Acceptable Use

You may not use the Service to:

• Violate laws or regulations.
• Commit fraud, abuse payment systems, or circumvent controls.
• Infringe intellectual property or privacy rights.
• Upload malware, interfere with service operations, or attempt unauthorized access.

8. Suspension and Termination

We may suspend or terminate access for material violations of these Terms, fraud risk, abuse, legal requirements, or security concerns.

9. Third-Party Services

Prelo integrates third-party providers (for example, mapping, AI, search, or payment processors). Those providers operate under their own terms and policies.

10. Intellectual Property

The Service, including software, branding, and content provided by Prelo, is protected by applicable intellectual property laws. You receive a limited, revocable, non-transferable right to use the Service in accordance with these Terms.

11. Warranty Disclaimer

To the maximum extent permitted by law, the Service is provided on an "as is" and "as available" basis without warranties of any kind, express or implied.

12. Limitation of Liability

To the maximum extent permitted by law, Prelo and its affiliates will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising out of or related to your use of the Service.

Nothing in these Terms excludes rights that cannot be excluded under applicable law.

13. Changes to Service or Terms

We may update these Terms or the Service to reflect legal, technical, or product changes. Material updates will be posted with an updated date.

14. Governing Law

These Terms are governed by applicable law in the jurisdiction of the Service operator, except where consumer protection laws require otherwise.

15. Contact

For legal, billing, or support questions: contact@prelo.city

Summary (Non-Binding)

• Prelo may include AI and third-party information that requires independent verification.
• Paid credit packs are one-time purchases unless checkout explicitly says otherwise.
• Refund terms are documented in the Refund Policy.
• Using the Service means you accept these Terms.